Contact
We are a small team in Bochum, Germany, and usually reply within two working days. Everything goes to one address: hello@mileguy.de.
Write to us
Pick a reason – your email program opens with the subject and text ready for hello@mileguy.de.
- Question or problem with the app Please tell us which device and app version you use.
- Delete my account Permanent, no waiting period. Please write from the address your account is registered with.
- Data access or data export A copy of the data stored about your account.
- Question about a subscription Term, cancellation, payment.
- Press, partnership, advertising We are happy to send images and figures.
- Something else Anything that does not fit above.
No email program opening? Then write to hello@mileguy.de yourself – we usually reply within two working days.
Provider
fellas digital solutions GmbH
Stühmeyerstr. 33
44787 Bochum
Germany
Phone: +49 (0) 1573 8423 995
Email: hello@mileguy.de
Commercial register, VAT ID and legal representatives are listed in the imprint.
Account & data
Delete your account
You can delete your MileGuy account yourself at any time – no questions asked, no waiting period. Deletion is permanent and cannot be undone.
Option 1
In the app
In the MileGuy app open Konto → Account löschen (account → delete account), type LÖSCHEN to confirm and you are done. Account and data are gone immediately – no waiting period, no questions asked.
The fastest route as long as you can still sign in. The app interface is German only.
Option 2
By email
If you can no longer sign in, write to us from the address your account is registered with. We delete the account after a short check, within 30 days at the latest, and confirm the deletion by email.
Request deletion by emailYour email program opens with the text ready – you send it yourself.
What gets deleted
- Your profile including email address and profile picture
- All mileage, points and status balances you entered
- Activities, saved searches and flight alerts
- Notifications and registered push devices
- Stored Miles & More credentials
- Comments, ratings and your newsletter subscription
- All active sessions – you are signed out everywhere
What stays
- Community posts remain without your name so discussions stay readable for others
- A deletion log without your address in clear text – only a checksum is stored so a later enquiry can be matched
- Receipts for subscriptions are held by Apple or Google, not by us
Cancel your subscription first: deleting the account does not cancel a running App Store or Google Play subscription. Cancel it in your store's subscription settings beforehand.
Export first: in the app, the deletion page has a button to download your data as a file before you delete it.
What we store in the first place is explained in our privacy policy (German).